Try a Panther Martin Risk-Free... for 90 days!
We're confident that you'll love our Panther Martin products - so we're putting our money where our mouth is.
Order a Panther Martin today, and you'll get to try it for 90 days from the day you receive your product, RISK FREE.
If you're not totally happy with your product, just return it in good condition for a full refund of your purchase price.
- 90 day trial begins on the date the product is delivered.
- Returns will be processed within 30 business days of the receipt of returned products at the Panther Martin warehouse
Products returned must be:
- Clean. Any dirt, mud, stains or debris on returned products will result in a cleaning fee at the discretion of Panther Martin Products, Inc.
- Undamaged. Products damaged through abuse, accidents or neglect cannot be returned. Any items found to be damaged will be assessed a repair charge. Panther Martin reserves the right to refuse returns of damaged items.
- In salable condition. Returned items must be resold. Panther Martin Products, inc. cannot accept returns in less than salable condition.
- Complete with all parts and accessories shipped on the original order. Incomplete orders will receive a partial refund pro-rated at the current retail price of the missing parts.
- Customers returning eligible products will receive a refund for the purchase price of the product, not including any shipping charges, import duty, brokerage or other charges.
Refunds will be issued by the original payment method
- If the original credit card is expired or cancelled then refunds will be issued by check.
- If original order is more than 90 days old, refund will be issued by check.
The Panther Martin 90 day trial does not apply to:
- Any item listed in our website or catalog as non-returnable.
- Products not purchased directly from Panther Martin Products Inc., through the PantherMartin.com website or catalog
- Products purchased on eBay.
90 day trial does not apply if products have been altered or modified in any substantial way, including but not limited to:
- Damage due to customer use or abuse
- Customers wishing to exchange one product for another product under this return policy have the right to do so, paying or receiving a credit for any difference in price. Exchanges do not extend the 90 day trial, which expires 90 days from receipt of the original order.
- 90 Day Trial applies to non-commercial use only. Any commercial use, including but not limited to rental operations, will void the 90 day trial.
To initiate the return process, call 1-800-748-8066 (domestic orders) or +1-631-731-1701 (exported orders) to obtain an RMA Number
- All items must be shipped within seven (7) days of the issuance of the RMA or the RMA will be considered void.
- Packages without an RMA Number will be refused delivery, or assessed a 15% restocking fee at the sole discretion of Panther Martin Products, Inc.
Return freight is the customer's responsibility
- Customers are responsible for packaging products securely and insuring return shipments.
- Customers who refuse delivery of a shipment will be liable for all fees and shipping charges resulting from that refusal.
- Products damaged in return shipment are not the responsibility of Panther Martin Products, Inc.
- Any claims for products damaged in return freight must be handled by the customer subject to the insurance policy the customer purchased for the return freight.
- For items exported outside the USA, the customer is responsible for all freight, duty, taxes, fees or other charges associated with returning the products back to Port Jefferson, NY. Panther Martin Products, Inc. will not be responsible for refund of any import duty or local taxes that you paid at the time of your original purchase.